Help center

Help center for uptime monitoring and downtime alerts

Find practical answers about website monitoring setup, uptime troubleshooting, response time tracking, and alert workflows for growing teams.

How to set up website monitoring

Add your first site, configure downtime alerts, and confirm that recurring checks are running.

How downtime alerts and retries work

Understand alert trigger rules, confirmation retries, and practical ways to reduce false positives.

Billing and plan management

Manage plan details, check frequency limits, subscription status, and account settings.

Team access and permissions

Invite members, assign viewer or editor roles, and run shared monitoring workflows safely.

FAQ

Website monitoring FAQs

Downtime detection runs on your selected check interval. PingScouter confirms failures with retries before sending downtime alerts to reduce noise.

Yes. Invite team members with viewer or editor permissions so you control who can change website monitoring settings.

Paid plans unlock faster check frequencies, more monitored sites, richer downtime alerts, and longer response time history.

No migration is needed. Upgrade your plan and keep your existing endpoints, uptime history, and dashboards intact.

Contact us

Have questions about setup, plans, or migration? Send a message and we will reply soon.

Contact the team

We usually respond within one business day with next-step recommendations.

Support